– You may check and correct any errors in your order until you click the “Place Order” button on the checkout page.
– After placing an order, You enter into an obligation to pay for the Product(s).
– You will receive an email from us that your order has been received.
– Where your order is accepted, this will be confirmed by sending you a confirmation.
– Your order will be delivered within 5 working days to the address you specify when placing your order.
– Delivery charge stated clearly according to each destination and weight at time of check out.
– felGuide team will always do their best to deliver before the estimated delivery time.
– Please allow 7-15 working days for custom-made orders, depending on individual suppliers.
– Prices and delivery costs are liable to change at any time, but changes will not affect orders which we have already sent you an Order Confirmation.
– From time to time the Site and/or the Vendor may run promotions where Coupon codes are offered.
– Coupon codes can only be used once, and only during the period of validity and only of the relevant Product.
– Coupon codes cannot be redeemed for cash.
– Please send us your order number with the reason for your cancellation within 24hrs to logistics@felGuide.com.
– Please be sure to title the subject as Cancellation and we will do our best to assist you.
– Please send us your order number with the reason for your return to logistics@felGuide.com
– Please be sure to title the subject as RETURN. We will get back to you ASAP.
– Your returns must have the receipt or proof of purchase.
– We accept returns within 7 working days.
– Items must be returned, unused in original condition with all labels and packaging intact.
– Please note you will be responsible for the returned item’s shipping costs.
– You should contact us to give us pickup tracking code and your refund details.
– After we received and accept the return, refund will made by one of those ways:
—–A. Bank transfer to any bank located in Egypt.
—–B. Egypt Post office deposit.
—–C. Phone Recharge – or pay VIA (Fawry – Aman).
– Refunds that less than 100EGP only refunded by Section C above.
– Once Refund is done you will be notified by phone call, SMS, What’s-app or Messenger.
We will not allow the following items for refunds or exchanges:
– Although we are keen to describe Products as accurately as possible through the photographs, it may not exactly reflect the actual detailing of a Product when you receive it.
– If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.