Terms and Conditions

      1. Introduction
      2. Using the Site
      3. Content
      4. Restrictions
      5. Ordering and availability
      6. Delivery
      7. Price and payment
      8. Consumer cancellation rights
      9. Our refunds policy
      10. Faulty products
      11. Product information
      12. Governing law
      13. Third parties
      14. General terms


  1. Introduction

These are the terms and conditions of supply for products ordered on www.hanagoeslocal.com (Site) and/or through any web or mobile application we provide which allows product ordering (Application). The Site/Application is operated by or on behalf of felGuide (felGuide, we, us and our). We are an individual company, registered in Egypt. Our registered company number is 92517 and our registered office 15 Baik Street, Saba Basha, Alexandria, Egypt. Your purchase of any of the products offered on the Site/Application (Products) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. We have the right to change the following terms and conditions on this site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 1st May 2019.


  1. Using the Site


  • Eligibility

To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms. You may not access or use the Site if you are a competitor of ours or if we have previously banned you from the Site or closed your account.

  • Permission to Use the Site

We grant you permission to use the Site subject to the restrictions in these Terms. Your use of the Site is at your own risk, including the risk that you might be exposed to Content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate.

  • Site Availability

The Site may be modified, updated, interrupted, suspended or discontinued at any time without notice or liability.

  • User Accounts

You must create an account and provide certain information about yourself in order to use some of the features that are offered through the Site. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.

Your account is for your personal, non-commercial use only. In creating it, we ask that you provide complete and accurate information about yourself to bolster your credibility as a contributor to the Site. You may not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbor), create or use an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. If you use a pseudonym, take care to note that others may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other sites, or allow other sites to share information about you with felGuide. Please read our Privacy Policy for more information.

  • Communications from felGuide and other Users

By creating an account, you agree to receive certain communications in connection with the Site. For example, you might receive compliments or friend requests from other Users. You will also receive our weekly e-mail newsletter about happenings in your account.


  1. Content


  • Responsibility for Your Content

You alone are responsible for Your Content, and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by felGuide.

You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

  • Our Right to Use Your Content

We may use Your Content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you hereby irrevocably grant us world-wide, perpetual, non-exclusive, royalty-free, assignable, sub-licensable, transferable rights to use Your Content for any purpose. Please note that you also irrevocably grant the users of the Site and any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, against felGuide and its users any claims and assertions of moral rights or attribution with respect to Your Content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.

  • Ownership

As between you and felGuide, you own Your Content. We own the felGuide Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of User Content and other Site Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Site excluding Your Content, User Content and Third Party Content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the felGuide Content and the Site, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the felGuide Content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Site and the felGuide Content are retained by us.

  • Advertising

felGuide and its licensees may publicly display advertisements and other information adjacent to or included with Your Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

  • Other

User Content (including any that may have been created by users employed or contracted by felGuide) does not necessarily reflect the opinion of felGuide. We reserve the right to remove, screen, edit, or reinstate User Content from time to time at our sole discretion for any reason or no reason, and without notice to you. For example, we may remove a review if we believe it violates the Egyptian Law. We have no obligation to retain or provide you with copies of Your Content, nor do we guarantee any confidentiality with respect to Your Content.




We are under no obligation to enforce the Terms on your behalf against another user. While we encourage you to let us know if you believe another user has violated the Terms, we reserve the right to investigate and take appropriate action at our sole discretion.

  1. You agree not to, and will not assist, encourage, or enable others to use the Site to:
  2. Violate the Egyptian Law. for example, by writing a fake or defamatory review, trading reviews with other businesses, or compensating someone or being compensated to write or remove a review;
  3. Violate any third party’s rights, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

iii. Threaten, stalk, harm, or harass others, or promote bigotry or discrimination;

  1. Promote a business or other commercial venture or event, or otherwise use the Site for commercial purposes, except in connection with a Business Account and as expressly permitted by FelGuide;
  2. Send bulk emails, surveys, or other mass messaging, whether commercial in nature or not; engage in keyword spamming, or otherwise attempt to manipulate the Site’s search results or any third party website;
  3. Solicit personal information from minors, or submit or transmit pornography; or

vii. Violate any applicable law.

  1. You also agree not to, and will not assist, encourage, or enable others to:
  2. Violate the Terms;
  3. Modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit the Site or Site Content (other than Your Content), except as expressly authorized by FelGuide;

iii. Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Site or any Site Content;

  1. Reverse engineer any portion of the Site;
  2. Remove or modify any copyright, trademark or other proprietary rights notice that appears on any portion of the Site or on any materials printed or copied from the Site;
  3. Record, process, or mine information about other users;

vii. Access, retrieve or index any portion of the Site for purposes of constructing or populating a searchable database of business reviews;

viii. Reformat or frame any portion of the Site;

  1. Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on FelGuide’s technology infrastructure or otherwise make excessive traffic demands of the Site;
  2. Attempt to gain unauthorized access to the Site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means;
  3. Use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);

xii. Use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site;

xiii. Use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the Site or Site Content; or

xiv. Remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content or features that enforce limitations on the use of the Site.

The restrictions above only apply to the extent permissible under applicable law. Nevertheless, you agree not to act contrary to them (even if permissible under applicable law) without providing 30 days’ prior written notice to us here, together with any information that we may reasonably require to give us an opportunity to provide alternative remedies or otherwise accommodate you at our sole discretion.


  1. Ordering and availability


Products may be ordered by clicking on the items you need to purchase and then following the steps that will appear on-screen. You may check and correct any errors in your order until the point at which you submit your order by clicking the “Confirm and Pay” button on the checkout page. After placing an order, you will receive an email from us that your order has been received. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us and/or the provider. We and/or the provider are not obliged to accept your order and May, at our discretion, decline to accept any order. You do, however, accept that by clicking on the “Confirm and Pay” button, you enter into an obligation to pay for the Product(s). Where your order is accepted, this will be confirmed by sending you a confirmation (Order Confirmation).


  1. Delivery


Your order will be accomplished within 60hrs. Your order will be delivered to the delivery address you specify when placing your order. Please find the Delivery charge stated according to each destination and weight clearly at time of check out.

felGuide team will always do their best to deliver before the estimated delivery time. Delivery time is 60hours during working days. Please allow 7-15 working days for custom-made orders, depending on individual suppliers. Please always refer back to product description for delivery time to order products.


  1. Price and payment


The price of Products is as quoted on the Site. Prices exclude delivery costs (if applicable), which will be automatically added (at the cost shown) to the total amount due. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we and/or the Provider have already sent you an Order Confirmation. From time to time the Site may run promotions where Coupon codes are offered. These can be used to discount the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Coupon codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Coupon codes cannot be redeemed for cash.

  1. Consumer cancellation rights


We accept cancellation via email, please send us your order number along with the item code and reason for your cancellation to logistics@felGuide.com Please be sure to title the subject as Cancellation and we will do our best to assist you.


  1. Our refunds policy


  • Your returns must have the receipt or proof of purchase.
  • We accept returns within 7 working days.
  • Items must be returned, unused in original condition with all labels and packaging intact.
  • Once we have inspected the item we will notify you on your refund status.
  • If the return has been approved we will place you a refund.
  • Please check product description for provider returns policy,
  • Please note that at the moment, the item can be returned to us only though our assigned courier services.
  • Please note you will be responsible for the returned item’s shipping costs. Shipping costs are non-refundable. We will deduct the shipping cost from your refund.

We only accept returns via email, please send us your order number along with the item code and reason for your return to  logistics@felGuide.com Please be sure to title the subject as RETURN.

We will get back to you ASAP.

Items that cannot be returned/exchanged due to health and hygiene, we will not allow the following for refunds or exchanges:

  1. Software or downloadable stuff
  2. Engraved items
  3. Earrings
  4. Underwear
  5. Lingerie
  6. Socks
  7. Tights
  8. Swimwear
  9. Beauty products
  10. Books

In case of accepting the refund, please be informed with the following:

1- Pack the items along with a copy of the receipt securely in a box.

2- Our courier services will pick up the shipment from your address within 3 working days, please give our courier this information in order to do the pickup:

To: felGuide Warehouse
Address: Saba Basha, Alexandria, Egypt
Contact: 01001560800

3- Once order picked up, you should contact us again to give us pickup tracking code and your refund details.

4- Refund process will take about 5 working days after you give us the shipment number and your refund details.

5- After we received and checked the order, refund will made by one of those ways:

A. Bank transfer to any bank located in Egypt, we will need your bank Details (Account Owner Name – Account Number – any other details regarding deposits that your bank asks for).

B. Egypt Post office deposit we will need your (Egyptian Id Number – Full Name your first four names typed in your Egyptian ID)

C. Phone Recharge – or pay VIA (Fawry – Aman).

6- Refunds that less than 100EGP only refunded by Section C above.

7- Once Refund is done you will be notified by phone call, SMS, What’s-app or Messenger within 48 working hours.

8- Note that Bank or Post Office Refunds are made online so there will be no receipts for the transaction and we will be not able to send any receipts to you.


  1. Faulty Products


If you believe a Product was delivered damaged or faulty, you should inform Customer Service as soon as possible on our contact telephone number or by email at ­ logistics@felGuide.com with subject titled “Faulty Item”, In the body of the email please include your order number, image of faulty item, name of faulty item and code, and a description of the fault. We will be sure to get back to you as soon as we can, and send you a replacement.


  1. Product information


Although we are keen to describe Products as accurately as possible through the photographs and other featured images on the Site, it may not exactly reflect the actual detailing of a Product when you receive it. Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.

12.  Governing Law


These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Egypt.


The Site may include links to other websites or applications (each, a “Third Party Site”). We do not control or endorse any Third Party Site. You agree that we are not responsible for the availability or contents of such Third Party Sites. Your use of Third Party Sites is at your own risk.

Some of the services made available through the Site may be subject to additional third party or open source licensing terms and disclosures.


A. We reserve the right to modify, update, or discontinue the Site at our sole discretion, at any time, for any or no reason, and without notice or liability.

B. We may provide you with notices, including those regarding changes to the Terms by email, regular mail or communications through the Site.

C. Any failure on FelGuide’s part to exercise or enforce any right or provision of the Terms does not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

D. The Terms, and any rights or obligations hereunder, are not assignable, transferable or sub licensable by you except with FelGuide’s prior written consent, but may be assigned or transferred by us without restriction. Any attempted assignment by you shall violate these Terms and be void.

E. The section titles in the Terms are for convenience only and have no legal or contractual effect.

Copyright © 2018 FelGuide.com Alexandria, Egypt.